Coaching & Feedback
Every conversation is a chance to get better.
Deliver personalized feedback automatically, so every agent knows exactly what to improve before their next interaction.
Reservation Change Request
Drake S.
Hello! I need to change the dates for my upcoming reservation. I won't be able to stay on the original dates.
Hi! Please provide me with your reservation details, and let me know the new dates you'd like to book. I'll make changes.
Thank you. My reservation number is #58391. I’d like to change my stay from July 12–15 to July 19–22. Please let me know if those dates are available.
You started the interaction well, but the closing missed an opportunity to reinforce customer confidence. End by confirming the reservation details, outlining next steps, and asking if there's anything else you can assist with.
You're off to a good start. Personalizing the response with the customer's name would make the interaction feel more natural.
Sofia needs to emphasize having more control over her work and also executing the tasks she was given
Solidroad AI Coaching and Feedback tells each agent what went well and what to work on the moment they finish a practice conversation, judged against your team's standard. Trainers see where one agent, or the whole team, needs more practice.
Solidroad teaches agents exactly how to master their next conversation.
Create lifelike customer support simulations
Build and assign customized AI simulations that look, sound, and behave like your real customers.
Evaluate performance with precision
Automatically score every simulation across custom criteria like tone, empathy, and SOP adherence.
Send personalized coaching, automatically
Provide agents with automatic coaching insights and surface trends for trainers at a glance.
Solidroad automates tedious coaching tasks like role-plays, manual scoring, transcript reviews, and written feedback, eliminating hours of repetitive work so trainers can focus on higher-impact development.
Realistic, dynamic simulations help agents build confidence, sharpen judgment, and understand how to respond under pressure, long before they speak with actual customers.
Deliver structured, repeatable practice and immediate feedback to shortens the skill-building process and help agents reach proficiency in weeks, not months.
Frequently asked questions
What feedback do agents get after a Simulation?
A score against your Scorecard, what they did well, what to focus on and a clear next step. They know what to practice before their next conversation.
How do we coach every agent on their own gaps?
Each agent gets feedback on how they did, judged against your standard and your SOPs. Reports show your trainers whether a gap belongs to one agent or the whole team.
Can we certify agents and track their progress?
Yes. Set a passing score and a due date, and agents who pass get certified. Reports track completion and scores, and you can export them.
Does Solidroad integrate with our LMS?
Yes. Solidroad syncs training with your LMS, and you can export reports whenever you need them.