Coaching & Feedback
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Simulation
Reservation Change Request
Edit
Reservation Change Request
Drake S.
Handling time
FRT
ART
Transcript
Simulation
/
1m 58s
Ricardo Manso
Hello! I need to change the dates for my upcoming reservation. I won't be able to stay on the original dates.
0:01s
Drake S.
Hi! Please provide me with your reservation details, and let me know the new dates you'd like to book. I'll make changes.
0:04s
Ricardo Manso
Thank you. My reservation number is #58391. I’d like to change my stay from July 12–15 to July 19–22. Please let me know if those dates are available.
0:10s
Feedback
61
of 100
You started the interaction well, but the closing missed an opportunity to reinforce customer confidence. End by confirming the reservation details, outlining next steps, and asking if there's anything else you can assist with.
Opening
85
of 100
You're off to a good start. Personalizing the response with the customer's name would make the interaction feel more natural.
Communication skills
70
of 100
Sofia needs to emphasize having more control over her work and also executing the tasks she was given
Simulation
Reservation Change Request
Edit
Reservation Change Request
Drake S.
Handling time
FRT
ART
Transcript
Simulation
/
1m 58s
Ricardo Manso
Hello! I need to change the dates for my upcoming reservation. I won't be able to stay on the original dates.
0:01s
Drake S.
Hi! Please provide me with your reservation details, and let me know the new dates you'd like to book. I'll make changes.
0:04s
Ricardo Manso
Thank you. My reservation number is #58391. I’d like to change my stay from July 12–15 to July 19–22. Please let me know if those dates are available.
0:10s
Feedback
61
of 100
You started the interaction well, but the closing missed an opportunity to reinforce customer confidence. End by confirming the reservation details, outlining next steps, and asking if there's anything else you can assist with.
Opening
85
of 100
You're off to a good start. Personalizing the response with the customer's name would make the interaction feel more natural.
Communication skills
70
of 100
Sofia needs to emphasize having more control over her work and also executing the tasks she was given
Simulation
Reservation Change Request
Edit
Reservation Change Request
Drake S.
Handling time
FRT
ART
Transcript
Simulation
/
1m 58s
Ricardo Manso
Hello! I need to change the dates for my upcoming reservation. I won't be able to stay on the original dates.
0:01s
Drake S.
Hi! Please provide me with your reservation details, and let me know the new dates you'd like to book. I'll make changes.
0:04s
Ricardo Manso
Thank you. My reservation number is #58391. I’d like to change my stay from July 12–15 to July 19–22. Please let me know if those dates are available.
0:10s
Feedback
61
of 100
You started the interaction well, but the closing missed an opportunity to reinforce customer confidence. End by confirming the reservation details, outlining next steps, and asking if there's anything else you can assist with.
Opening
85
of 100
You're off to a good start. Personalizing the response with the customer's name would make the interaction feel more natural.
Communication skills
70
of 100
Sofia needs to emphasize having more control over her work and also executing the tasks she was given
Teach agents exactly how to master their next conversation.
Create lifelike customer support simulations
Build and assign customized AI simulations that look, sound, and behave like your real customers.
73
Product knowledge
88
Auto QA analysis
7/10
Empathy
6/10
Active listening
5/10
Clear communication
73
Product knowledge
88
Auto QA analysis
73
Product knowledge
88
Auto QA analysis
7/10
Empathy
6/10
Active listening
5/10
Clear communication
73
Product knowledge
88
Auto QA analysis
73
Product knowledge
88
Auto QA analysis
7/10
Empathy
6/10
Active listening
5/10
Clear communication
73
Product knowledge
88
Auto QA analysis
Evaluate performance with precision
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Spelling and grammar
Examples
80%
“Would you like a replcement?”
“How cold I be at your service?”
“Is this satifacfory enough for you?”
Empathy
80%
Spelling and grammar
Examples
80%
“Would you like a replcement?”
“How cold I be at your service?”
“Is this satifacfory enough for you?”
Empathy
80%
Spelling and grammar
Examples
80%
“Would you like a replcement?”
“How cold I be at your service?”
“Is this satifacfory enough for you?”
Empathy
80%
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