AI Evaluation
Your AI agents, held to your standard.
Score every AI interaction automatically, catch errors and hallucinations before they reach customers, and use the findings to make your models sharper over time.
Evaluations
ID #890321746102564
Edit
Chat
Details
D
Hi! I’d like to request a refund for the two tickets I bought yesterday. Something came up and I won’t be able to attend anymore.
Dan
15:59:53 UTC
Hi there! I'm sorry to hear that. I can help with general questions, but refund requests need to be handled by our billing team. Could you share your order number so I can forward your request to them?
Drake
16:02:20 UTC
D
Sure, my order number is #128213.
Dan
16:08:02 UTC
Switched to email
Hi Dan,
Thanks for sharing your order number. I've forwarded your refund request to our billing team for review. A member of the team will reach out shortly regarding the status of your request.
Best,
Drake
Drake
16:15:25 UTC
AQS
0
0
AQS
Opening
0%
0%
Meeting Customer Needs
0%
0%
Effective Resolution
0%
0%
Communication Skills
0%
0%
Product Knowledge
0%
0%
Data Capture & System Accuracy
0%
0%
Evaluations
ID #890321746102564
Edit
Chat
Details
D
Hi! I’d like to request a refund for the two tickets I bought yesterday. Something came up and I won’t be able to attend anymore.
Dan
15:59:53 UTC
Hi there! I'm sorry to hear that. I can help with general questions, but refund requests need to be handled by our billing team. Could you share your order number so I can forward your request to them?
Drake
16:02:20 UTC
D
Sure, my order number is #128213.
Dan
16:08:02 UTC
Switched to email
Hi Dan,
Thanks for sharing your order number. I've forwarded your refund request to our billing team for review. A member of the team will reach out shortly regarding the status of your request.
Best,
Drake
Drake
16:15:25 UTC
AQS
0
0
AQS
Opening
0%
0%
Meeting Customer Needs
0%
0%
Effective Resolution
0%
0%
Communication Skills
0%
0%
Product Knowledge
0%
0%
Data Capture & System Accuracy
0%
0%
Evaluations
ID #890321746102564
Edit
Chat
Details
D
Hi! I’d like to request a refund for the two tickets I bought yesterday. Something came up and I won’t be able to attend anymore.
Dan
15:59:53 UTC
Hi there! I'm sorry to hear that. I can help with general questions, but refund requests need to be handled by our billing team. Could you share your order number so I can forward your request to them?
Drake
16:02:20 UTC
D
Sure, my order number is #128213.
Dan
16:08:02 UTC
Switched to email
Hi Dan,
Thanks for sharing your order number. I've forwarded your refund request to our billing team for review. A member of the team will reach out shortly regarding the status of your request.
Best,
Drake
Drake
16:15:25 UTC
AQS
0
0
AQS
Opening
0%
0%
Meeting Customer Needs
0%
0%
Effective Resolution
0%
0%
Communication Skills
0%
0%
Product Knowledge
0%
0%
Data Capture & System Accuracy
0%
0%
Spot support issues
before your customers do.
Score every interaction automatically
Get visibility across channels with automated scoring for 100% of AI-generated responses.
Target hallucinations and errors immediately
High-risk AI responses are flagged instantly, giving your team immediate insight into what needs review.
Improve AI models with targeted feedback
Use feedback to make refinements that help your AI agent of choice improve over time.
