Training Simulations
Practice that feels like the real thing.
Build lifelike simulations across every channel, so agents arrive at every conversation confident, prepared, and ready for whatever comes next.
Solidroad Training Simulations give your agents realistic AI customers to practice on before they talk to real ones. You set the scenario. Your agents handle it over chat, email, phone or video, in 90+ languages, and get feedback the moment they finish.
Solidroad Simulations so real,
agents forget they're training.
Build immersive customer simulations
Generate realistic scenarios across personas, support channels, difficulty levels, and languages.
Train across your support ecosystem
Give agents practice in chat, email, phone, and video. Plus, backend tools mirror your support environment.
Evaluate performance with precision
Score simulations against custom rubrics shaped by your guidelines, SOPs, and knowledge base.
Generate personas that mirror real customers. Rich details, authentic accents, adjustable difficulty, and lightning-fast replies make every simulation feel like the real thing.
Recreate your support workflows so agents can practice every click, field, and step, and get scored on how well they follow them. Backend simulations build operational precision long before agents touch live systems.
Give agents rich practice, grounded in your customers’ needs and your real support stack. With stronger skills and fewer mistakes, agents deliver the kind of experiences that move CSAT in the right direction.
Frequently asked questions
What channels do Solidroad Training Simulations support?
Chat, email, phone and video, in 90+ languages, so agents practice on the channels they work.
Can agents practice in our own helpdesk tools?
Yes. System simulations are working, sandboxed copies of the software your team uses. Agents practice the clicks along with the conversation, and nothing they do touches your live systems.
Can we build Simulations from our own knowledge base?
Yes. Write a prompt or bring in your existing help docs, and Solidroad builds the Simulation from them. Save a customer persona once and reuse it anywhere.
How do Simulations help new agents ramp faster?
New agents rehearse the hard conversations before their first shift and get feedback after every attempt. Crypto.com uses validation simulations to confirm new agents are ready before live tickets, and reports an 18% reduction in average handling time and a 3% increase in CSAT.