Training Simulations
Practise the conversation before it happens.
Give sales and service reps repeated practice with realistic AI customers across chat, email, phone and video, with feedback after each attempt.
Solidroad Training Simulations give your agents realistic AI customers to practice on before they talk to real ones. You set the scenario. Your agents handle it over chat, email, phone or video, in 90+ languages, and get feedback the moment they finish.
More realistic practice,
less effort to run training.
Build immersive customer simulations
Generate realistic scenarios across personas, support channels, difficulty levels, and languages.
Train across your support ecosystem
Give agents practice in chat, email, phone, and video. Plus, backend tools mirror your support environment.
Evaluate performance with precision
Score simulations against custom rubrics shaped by your guidelines, SOPs, and knowledge base.
Generate personas that mirror real customers. Rich details, authentic accents, adjustable difficulty, and lightning-fast replies make every simulation feel like the real thing.
Recreate your support workflows so agents can practice every click, field, and step, and get scored on how well they follow them. Backend simulations build operational precision long before agents touch live systems.
Update scenarios when your products or processes change. Assign relevant practice to existing reps as well as new hires, without coordinating a live role-play for every attempt.
Frequently asked questions
What channels do Solidroad Training Simulations support?
Chat, email, phone and video, in 90+ languages, so agents practice on the channels they work.
Can agents practice in our own helpdesk tools?
Yes. System simulations are working, sandboxed copies of the software your team uses. Agents practice the clicks along with the conversation, and nothing they do touches your live systems.
Can we build Simulations from our own knowledge base?
Yes. Write a prompt or bring in your existing help docs, and Solidroad builds the Simulation from them. Save a customer persona once and reuse it anywhere.
How do Simulations help new agents ramp faster?
Reps rehearse relevant situations, get feedback and try again before working with customers. Trainers review performance against their own scorecards to decide where more practice is needed.