Use Cases

Industries

Use Cases

Industries

Streamline Hiring, Onboarding, and Training with AI Conversation Simulations

Solidroad is the "flight simulator" platform for your customer-facing teams. Empower your reps to perform at their best with realistic AI-powered conversations and effective AI coaching feedback.

Boost Training Efficiency with Solidroad's AI Simulator

Revolutionize your training with Solidroad's AI simulator. Enhance skills, reduce ramp times, and increase training effectiveness.

50%

Faster Speed to Proficiency

30%

Higher CSAT Score

10%

Reduction in Employee Turnover

12 hours

Of manager time saved per week

“We chose Solidroad because it has the potential to be a real game-changer for us. I love how it handles role plays; providing fast, unbiased feedback across all teams. This tool is actively bridging a major gap for us, and I’m genuinely impressed with its unique approach and capabilities.”

Shane Stanbridge

ActiveCampaign

“We chose Solidroad because it has the potential to be a real game-changer for us. I love how it handles role plays; providing fast, unbiased feedback across all teams. This tool is actively bridging a major gap for us, and I’m genuinely impressed with its unique approach and capabilities.”

Shane Stanbridge

ActiveCampaign

“We chose Solidroad because it has the potential to be a real game-changer for us. I love how it handles role plays; providing fast, unbiased feedback across all teams. This tool is actively bridging a major gap for us, and I’m genuinely impressed with its unique approach and capabilities.”

Shane Stanbridge

ActiveCampaign

What is Solidroad?

Solidroad is a conversation simulator - we enable reps to practice realistic customer conversations in a risk-free environment. Using Solidroad is as simple as 1,2…3

How does it all work?

1.

Create a custom role play scenario with AI

Create a Custom Scenario

All scenarios are specific to your business and use case. You can choose from our templates, use our builder, or ingest materials for our AI to get to work.

All scenarios are specific to your business. You can choose from our templates, use our builder, or ingest materials for our AI to get to work.

Roleplay creation
Roleplay creation
Roleplay creation
Roleplay practice
Roleplay practice

2.

Practice a role play scenario

Practice an AI Simulation

Practice sales and support conversations with our AI personas role-playing as a prospect or customer. This can be done multi-channel across voice, email & chat.

Practice sales and support conversations with our AI customer personas. These can be completed by voice, email , or chat.

3

Get Instant Performance Feedback

Get Instant Performance Feedback

Receive real-time, personalized performance feedback and coaching points. All simulations are scored by our AI against custom scorecards.

Feedback for your roleplay
Feedback for your roleplay
Feedback for your roleplay

Hiring

Hiring

Hiring managers see candidates in action before they make a hire.

Onboarding

Onboarding

Develop confident prepared new hires in a risk-free environment before they speak with live customers.

Training

Training

Continuous training and development for your existing team.

Industries

Solidroad provides personalized hiring, onboarding and training at scale for businesses in numerous industries already. Our software is particularly valuable for companies that deal with lots of customer conversations, are consistently onboarding new staff, and put training to the forefront of their business.

How does it all work?

BPO

We are working with outsourced contact centers of all sizes in onshore, nearshore, and offshore locations to improve speed to proficiency, go live CSAT, and reduce employee attrition.

BPO

We are working with outsourced contact centers of all sizes in onshore, nearshore, and offshore locations to improve speed to proficiency, go live CSAT, and reduce employee attrition.

BPO

We are working with outsourced contact centers of all sizes in onshore, nearshore, and offshore locations to improve speed to proficiency, go live CSAT, and reduce employee attrition.

Enterprise

Large companies are delivering exceptional customer service and improving how they cross-sell and up-sell multiple product lines with Solidroad.

Enterprise

Large companies are delivering exceptional customer service and improving how they cross-sell and up-sell multiple product lines with Solidroad.

Enterprise

Large companies are delivering exceptional customer service and improving how they cross-sell and up-sell multiple product lines with Solidroad.

SMB

Some of the fastest-growing companies are using Solidroad across their sales, support, and customer success functions to increase productivity, improve quality and save managers time.

SMB

Some of the fastest-growing companies are using Solidroad across their sales, support, and customer success functions to increase productivity, improve quality and save managers time.

SMB

Some of the fastest-growing companies are using Solidroad across their sales, support, and customer success functions to increase productivity, improve quality and save managers time.

Pricing

Choose the plan that best suits your needs. Pricing is tied to monthly hours of simulations completed in the Solidroad platform.

Pro Plan

Ideal for SMB or Mid-market sized businesses.

Includes:

Unlimited monthly active users

Unlimited admin licences

$10 per hour of simulations per month

Custom scenario creations

Multi-channel conversational AI

Custom AI feedback and scorecards

Live chat support

Enterprise Plan

Perfect for Enterprise companies and BPOs

Includes everything in Pro plus;

Unlimited monthly active users

Unlimited admin licences

Custom hourly rate per simulations

Multiple workspaces

Team reporting and roles

Single Sign-On (SSO)

Dedicated support

FAQs

Find answers to common questions about our simulation training platform and its benefits for customer-facing teams.

What is Solidroad?

Solidroad is a conversational training platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

What does the implementation look like?

Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go!

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

Book a demo

Fill out this form to book a demo or just get in contact with us.

First Name

Last Name

Work Email

Phone Number

Company Name

How many reps / agents are in your organisation?

What industry are you in?

Message (Optional)

I agree with Solidroad's

First Name

Last Name

Work Email

Phone Number

Company Name

How many reps / agents are in your organisation?

What industry are you in?

Message (Optional)

I agree with Solidroad's

Empower your reps with confidence

Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!

Empower your reps with confidence

Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!

Empower your reps with confidence

Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!

© 2024 Solidroad Inc. All Rights Reserved

© 2024 Solidroad Inc. All Rights Reserved

© 2024 Solidroad Inc. All Rights Reserved