Constantly improve your customer experience

Increase CSAT without increasing cost with the AI QA & training platform that reviews 100% of your customer conversations. Generate individualized training simulations for human reps and refinement recommendations for AI agents.

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AI Quality Assurance

Intelligent insights for every conversation

Gain real-time insights on your quality across 100% of conversations, real and simulated. You get higher quality agents, a higher CSAT and customers get a better experience.

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Assess multiple conversation types across support, compliance, billing and more

Integrate with your favourite tools like Salesforce Service Cloud, Zoho & Intercom

Create advanced reports on the metrics that matter most to you

The level of personalised support, guidance, and expertise we've received from Solidroad since the start has been unmatched.

We're already saving time and resources by being able to leverage this tool for both new hire and ongoing training.

The level of personalised support, guidance, and expertise we've received from Solidroad since the start has been unmatched.

We're already saving time and resources by being able to leverage this tool for both new hire and ongoing training.

Emily VanGilder, Manager, Global Customer Enablement

AI Trainer

Smarter training, faster results

Equip your team with immersive, AI-driven training simulations tailored to real-world scenarios. Accelerate ramp time, boost confidence, and build top-performing agents who deliver exceptional customer experiences.

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CSAT increase for Crypto.com

Simulate conversations for any channel and do it any language

Simulate conversations for any channel and any language

Use your organisations documentation to create simulations for your reps

Loved by our customers

How Crypto.com Boosted their CSAT by 3% with Solidroad

How Podium Cut New Hire Ramp Time in Half with Real-World Training

How ActiveCampaign Saved a Year of Coaching Time with Solidroad

Cheaper, faster and better with AI

Faster Resolution Times
24/7 Support Availability
Enhanced Agent Productivity
Lower Operational Spend
AI-Powered QA Coverage
Smarter Coaching at Scale
Consistent Performance Feedback

Consistent Quality Assurance
Targeted Skills Development
Higher CSAT scores
Automated Review Workflows
Fewer Escalations Over Time
Clearer Coaching Priorities
Real-Time Performance Visibility

Quicker Ramp Times
Scalable Training Simulations
Individualized Agent Feedback
QA Insights for AI Agent Tuning
Less Time Spent on Call Reviews
Fewer Knowledge Gaps
Improve QA Without Hiring More

Stay Ahead of Competition
Data-Driven Insights
Faster Time to Proficiency
Reduce Training Guesswork
Proactive Performance Improvement
Higher Accuracy in QA Scores
Continuous Learning, Built-In