AI Scorecards
Your standard. Your rules. Every attempt scored.
Define what great looks like once. Solidroad scores every Simulation and Assessment against it, then tells each learner what to practice next.
Solidroad AI Scorecards turn your quality standard into a score for every practice conversation and hiring assessment. Build one from your own rubric or let AI draft it, then calibrate it with your trainers so the AI grades the way they do.
Solidroad shows who is ready,
and what they should practice next.
Calibrated to how your trainers grade
Run Calibrations with your trainers so the AI scores the way your team does.
Feedback as soon as an attempt ends
Each Simulation gets a score out of 100, top strengths, focus areas and a next step the moment it finishes.
Scorecards that fit how you grade
Mix graded, pass/fail and process sections, and set fail rules for the steps nobody can skip.
Write a section for each skill you train, such as empathy or process accuracy, or let AI draft the Scorecard for you. Versioning keeps a record of every change.
Solidroad scores how the learner handled the customer, what they said and which steps they followed. In System simulations it also scores what they did in your tools, and it can score language level from A1 to C2.
Use one Scorecard for practice Simulations and hiring Assessments, so candidates, new hires and tenured staff are measured the same way.
Frequently asked questions
How do we know an agent is ready for real customers?
Set a passing score. Agents practice until they hit it, and the ones who pass get certified, so you know who can handle the job before they meet a customer.
Can we build a Scorecard from our own rubric?
Yes. Add a section for each skill you care about and flag the steps nobody can skip. Or start from a template and let AI draft the rest. Solidroad versions every change.
How do we make sure the AI scores like our trainers?
Your trainers run Calibrations to line the AI's scores up with their own. Add your SOPs and the AI scores against your process too.
Can we use the same Scorecard for training and hiring?
Yes. You score candidates, new hires and tenured agents against one standard, and you can rate language level too.