AI Scorecards
Your rubrics. Your rules. Every interaction graded.
Your definition of quality, applied automatically to every conversation. Build scorecards around your standards and let Solidroad do the rest.
Customer follow-up
Edit
Generate with Al
Graded
Pass / Fail
Generate with Al
Write manually
Poor performance
0-3 points
Rate
Shows weak listening skills, misunderstands customer issues, and gives unrelated solutions. Rarely asks clarifying questions, leading to miscommunication.
Average performance
4-6 points
Rate
Shows satisfactory listening skills but sometimes misses client concerns, leading to partial issue resolution. Needs improvement in understanding context.
Strong performance
7-10 points
Rate
Demonstrates strong active listening by understanding customer needs and providing prompt responses. Uses confirming queries to ensure comprehension and resolves inquiries effectively.
Sections
Opening
Meeting Customer Needs
Effective Resolution
Communication Skills
Product Knowledge
Data Capture & System Accuracy
Customer follow-up
Edit
Generate with Al
Graded
Pass / Fail
Generate with Al
Write manually
Poor performance
0-3 points
Rate
Shows weak listening skills, misunderstands customer issues, and gives unrelated solutions. Rarely asks clarifying questions, leading to miscommunication.
Average performance
4-6 points
Rate
Shows satisfactory listening skills but sometimes misses client concerns, leading to partial issue resolution. Needs improvement in understanding context.
Strong performance
7-10 points
Rate
Demonstrates strong active listening by understanding customer needs and providing prompt responses. Uses confirming queries to ensure comprehension and resolves inquiries effectively.
Sections
Opening
Meeting Customer Needs
Effective Resolution
Communication Skills
Product Knowledge
Data Capture & System Accuracy
Customer follow-up
Edit
Generate with Al
Graded
Pass / Fail
Generate with Al
Write manually
Poor performance
0-3 points
Rate
Shows weak listening skills, misunderstands customer issues, and gives unrelated solutions. Rarely asks clarifying questions, leading to miscommunication.
Average performance
4-6 points
Rate
Shows satisfactory listening skills but sometimes misses client concerns, leading to partial issue resolution. Needs improvement in understanding context.
Strong performance
7-10 points
Rate
Demonstrates strong active listening by understanding customer needs and providing prompt responses. Uses confirming queries to ensure comprehension and resolves inquiries effectively.
Sections
Opening
Meeting Customer Needs
Effective Resolution
Communication Skills
Product Knowledge
Data Capture & System Accuracy
The sharpest QA instincts,
now on autopilot.
Scoring that gets smarter with each calibration
Each calibration sharpens the scoring model, aligning evaluations with your team’s real standards.
Instantly score your entire queue
No sampling, no guesswork. 100% of conversations are evaluated with consistent, reliable logic.
Dynamic scorecards fit the way you grade
Customize criteria and weighting so scoring aligns with your exact QA standards and wofkflows.
