AI Scorecards

Your rubrics. Your rules. Every interaction graded.

Your definition of quality, applied automatically to every conversation. Build scorecards around your standards and let Solidroad do the rest.

Book a Demo

Evaluations

ID #890321746102564

Edit

Chat

Details

D

Hi! I’d like to request a refund for the two tickets I bought yesterday. Something came up and I won’t be able to attend anymore.

Dan

15:59:53 UTC

Hi there! I'm sorry to hear that. I can help with general questions, but refund requests need to be handled by our billing team. Could you share your order number so I can forward your request to them?

Drake

16:02:20 UTC

D

Sure, my order number is #128213.

Dan

16:08:02 UTC

Switched to email

Hi Dan,

Thanks for sharing your order number. I've forwarded your refund request to our billing team for review. A member of the team will reach out shortly regarding the status of your request.


Best,
Drake

Drake

16:15:25 UTC

AQS

90

AQS

Opening

80%

Meeting Customer Needs

45%

Effective Resolution

85%

Communication Skills

95%

Product Knowledge

90%

Data Capture & System Accuracy

95%

Evaluations

ID #890321746102564

Edit

Chat

Details

D

Hi! I’d like to request a refund for the two tickets I bought yesterday. Something came up and I won’t be able to attend anymore.

Dan

15:59:53 UTC

Hi there! I'm sorry to hear that. I can help with general questions, but refund requests need to be handled by our billing team. Could you share your order number so I can forward your request to them?

Drake

16:02:20 UTC

D

Sure, my order number is #128213.

Dan

16:08:02 UTC

Switched to email

Hi Dan,

Thanks for sharing your order number. I've forwarded your refund request to our billing team for review. A member of the team will reach out shortly regarding the status of your request.


Best,
Drake

Drake

16:15:25 UTC

AQS

90

AQS

Opening

80%

Meeting Customer Needs

45%

Effective Resolution

85%

Communication Skills

95%

Product Knowledge

90%

Data Capture & System Accuracy

95%

Evaluations

ID #890321746102564

Edit

Chat

Details

D

Hi! I’d like to request a refund for the two tickets I bought yesterday. Something came up and I won’t be able to attend anymore.

Dan

15:59:53 UTC

Hi there! I'm sorry to hear that. I can help with general questions, but refund requests need to be handled by our billing team. Could you share your order number so I can forward your request to them?

Drake

16:02:20 UTC

D

Sure, my order number is #128213.

Dan

16:08:02 UTC

Switched to email

Hi Dan,

Thanks for sharing your order number. I've forwarded your refund request to our billing team for review. A member of the team will reach out shortly regarding the status of your request.


Best,
Drake

Drake

16:15:25 UTC

AQS

90

AQS

Opening

80%

Meeting Customer Needs

45%

Effective Resolution

85%

Communication Skills

95%

Product Knowledge

90%

Data Capture & System Accuracy

95%

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The sharpest QA instincts,
now on autopilot.

Scoring that gets smarter with each calibration

Each calibration sharpens the scoring model, aligning evaluations with your team’s real standards.

Instantly score your entire queue

No sampling, no guesswork. 100% of conversations are evaluated with consistent, reliable logic.

Dynamic scorecards fit the way you grade

Customize criteria and weighting so scoring aligns with your exact QA standards and wofkflows.

Blurry mountains

Skill

Clarity

Generate with Al

Graded

Pass / Fail

Generate with Al

Write manually

Pass criteria

10 points

Turn your QA logic into a unique scoring system.

Control how quality is measured by configuring custom metrics, weighting critical steps, establishing automatic pass/fail triggers, and embedding your team’s expertise into every evaluation the system performs.

Book a Demo

Score the subtle signals that shape experiences.

Solidroad interprets multi-turn exchanges, customer emotions, and agent decision-making, scoring each moment using the same depth of understanding your most experienced QA reviewers would apply manually.

Book a Demo

Improve quality continuously. Not quarterly.

Every calibration, correction, and score adjustment feeds back into the model, refining how conversations are evaluated and ensuring your QA standards get sharper with each interaction reviewed.

Book a Demo

Blurry mountains

Skill

Clarity

Generate with Al

Graded

Pass / Fail

Generate with Al

Write manually

Pass criteria

10 points

Turn your QA logic into a unique scoring system.

Control how quality is measured by configuring custom metrics, weighting critical steps, establishing automatic pass/fail triggers, and embedding your team’s expertise into every evaluation the system performs.

Book a Demo

Score the subtle signals that shape experiences.

Solidroad interprets multi-turn exchanges, customer emotions, and agent decision-making, scoring each moment using the same depth of understanding your most experienced QA reviewers would apply manually.

Book a Demo

Improve quality continuously. Not quarterly.

Every calibration, correction, and score adjustment feeds back into the model, refining how conversations are evaluated and ensuring your QA standards get sharper with each interaction reviewed.

Book a Demo

Blurry mountains

Skill

Clarity

Generate with Al

Graded

Pass / Fail

Generate with Al

Write manually

Pass criteria

10 points

Turn your QA logic into a unique scoring system.

Control how quality is measured by configuring custom metrics, weighting critical steps, establishing automatic pass/fail triggers, and embedding your team’s expertise into every evaluation the system performs.

Book a Demo

Score the subtle signals that shape experiences.

Solidroad interprets multi-turn exchanges, customer emotions, and agent decision-making, scoring each moment using the same depth of understanding your most experienced QA reviewers would apply manually.

Book a Demo

Improve quality continuously. Not quarterly.

Every calibration, correction, and score adjustment feeds back into the model, refining how conversations are evaluated and ensuring your QA standards get sharper with each interaction reviewed.

Book a Demo

1

/

4

We finally have consistent visibility into quality across every region. And we can verify readiness before agents go live, not after.”

“

Destiny Young

Sr. Manager, Experience Quality Programs

1hr

Saved per simulation

2000+

Hours of training completed

Case study

1

/

4

We finally have consistent visibility into quality across every region. And we can verify readiness before agents go live, not after.”

“

Destiny Young

Sr. Manager, Experience Quality Programs

1hr

Saved per simulation

2000+

Hours of training completed

Case study

1

/

4

We finally have consistent visibility into quality across every region. And we can verify readiness before agents go live, not after.”

“

Destiny Young

Sr. Manager, Experience Quality Programs

1hr

Saved per simulation

2000+

Hours of training completed

Case study