Process Practice
Help reps put your processes into practice.
Knowing a process is different from applying it. Give reps relevant scenarios to practice the steps, then review their attempts against your standard.
Jane Jennson
Sofia Mendoza
Paul WilsonSofia Mendoza
Luke StafferPaul Wilson
Josh WilliamsJane JennsonSofia MendozaPaul WilsonSofia Mendoza
Turn your processes into
repeatable practice.
Start with your own material
Use your policies and knowledge base to ground scenarios in the work your team does.
Define the steps that matter
Create scorecards around the skills and process steps your reps need to demonstrate.
Update practice when the process changes
Revise scenarios and scorecards when guidance changes, then assign relevant practice to your team.
Bring your knowledge base and process guidance into training. Reps practice scenarios that reflect how your organization expects them to handle the work.
Define what a successful attempt looks like in a scorecard. Use the same criteria across a cohort and review where learners need another attempt.
Review simulation attempts and scores to understand where learners struggle. Use that evidence to decide what to explain, practice or update next.
