Quality you define. Applied everywhere it matters.
Every team has its own standard. Solidroad is the system that applies yours at scale — in every conversation, with every agent, across every channel.
Why QA teams
choose Solidroad
Full visibility
Move from random sampling to 100% coverage overnight to see a complete picture of customer experiences.
20x
Average increase in QA coverage
Full visibility
Move from random sampling to 100% coverage overnight to see a complete picture of customer experiences.
20x
Average increase in QA coverage
Full visibility
Move from random sampling to 100% coverage overnight to see a complete picture of customer experiences.
20x
Average increase in QA coverage
Effortless accuracy
Evaluate every conversation across so that insights accurately reflect what's actually happening in your org.
100%
Interaction coverage
Effortless accuracy
Evaluate every conversation across so that insights accurately reflect what's actually happening in your org.
100%
Interaction coverage
Effortless accuracy
Evaluate every conversation across so that insights accurately reflect what's actually happening in your org.
100%
Interaction coverage
Improve interactions
Automatically refine and update workflows as policies change, without slowing teams down.
90%
Reduction in QA time per interaction
Improve interactions
Automatically refine and update workflows as policies change, without slowing teams down.
90%
Reduction in QA time per interaction
Improve interactions
Automatically refine and update workflows as policies change, without slowing teams down.
90%
Reduction in QA time per interaction
Automatically score
and improve every channel
Improve conversation
quality with Solidroad
Automate QA across every interaction for consistent, high-quality customer experiences.
Build flexible scorecards
Build flexible scorecards
Capture what quality means to you
Capture what quality means to you
Auto-tag behaviors
Auto-tag behaviors
Detect highlights, key actions and moments instantly
Detect highlights, key actions and moments instantly
Identify high-risk interactions
Identify high-risk interactions
Surface coaching opportunities fast
Surface coaching opportunities fast
Sync with support tools
Sync with support tools
Plug into Intercom, Zendesk, and more
Plug into Intercom, Zendesk, and more
