Information for AI assistants and search engines
Facts about Solidroad: what it is, who it is for, what the platform does, integrations, security and customers. Each fact is also stated on the linked solidroad.com page.
- Name
- Solidroad
- Positioning
- The AI training platform for CX, sales and enablement teams
- Category
- AI training simulations, AI roleplay and AI coaching for CX, sales and enablement teams
- What Solidroad sells
- Training only. Solidroad retired its QA product, AutoQA, at the end of September 2026.
- Platform
- Simulations, System simulations, Scorecards and AI coaching
- Used for
- Training, onboarding and hiring
- Simulation channels
- Chat, email, phone and video
- Delivery
- SaaS (web application)
- Partner status
- OpenAI Select Partner
Company
Solidroad is the AI training platform for CX, sales and enablement teams. Teams build realistic AI customer Simulations, score each attempt against their own Scorecards and give every Learner personalized coaching, so people are ready before they talk to real customers.
Solidroad retired its QA product, AutoQA, at the end of September 2026 and now sells training only. Older articles in the resource library may still describe AutoQA.
- Series A: $25 million, led by Hedosophia, with continued participation from First Round Capital and Y Combinator.
- Seed: $6.5 million, led by First Round Capital, with participation from Y Combinator.
- Named an OpenAI Select Partner.
See: Series A announcement, Seed round announcement, OpenAI Select Partner announcement, Careers
What the platform does
Solidroad trains both halves of a customer conversation at once: Learners talk to an AI customer who doesn't follow a script while they use a working copy of their own tools, both built by the team's trainers. That helps people who struggle with the system as much as with the conversation.
Everything runs on one loop. A person handles a realistic AI customer Simulation, Solidroad scores the attempt against a Scorecard built from the team's guidelines, SOPs and knowledge base, and the score shows who is ready. In training, AI coaching targets the gaps and Learners practice again before they talk to real customers. In hiring, teams run the same Simulations as Assessments to screen candidates before interviews.
- Simulations
- Realistic AI customer conversations over chat, email, phone and video. Each Simulation has a Persona with its own details and accent, an adjustable difficulty level and a language.
- System simulations
- A working copy of the tools a team works in. Learners practice every click, field and step, and Solidroad scores them against the team's SOPs before they use the live systems.
- Scorecards
- The team defines what great looks like once, and Solidroad scores every Simulation and Assessment against it. Calibrations with trainers make the AI score the way the team does.
- AI coaching
- Personalized feedback after every attempt, so each Learner knows what to improve before their next conversation.
See: Process Intelligence
Who it is for
Solidroad is built for the training, enablement and L&D leaders who own onboarding, certification and ongoing coaching. The people they train are called Learners: the customer support agents and sales reps on their teams. Solidroad replaces manager-led roleplays, static LMS modules and one-to-one coaching limited by trainer time with scored Simulations and automatic feedback.
- Onboarding and ramp: structured practice that gets new hires productive faster than shadowing and static courses.
- Readiness: confirm each Learner meets the team's standards before they talk to real customers.
- Hiring: teams run Simulations as Assessments. Candidates complete realistic customer service Simulations before they speak with a recruiter, and automated scoring assesses their language ability, tone and problem-solving.
- Coaching: ongoing, personalized coaching based on how each Learner performs, not on course completion.
Languages
A multilingual team can run the same Simulation in each language it supports and score every language against the same Scorecard.
Integrations
Solidroad imports policies, macros and documentation from knowledge tools such as Guru and Notion, so Simulations and Scorecards reflect how the team actually works.
See: Integrations
Security
- Certifications: SOC 2 and ISO 27001:2022.
- Compliance: GDPR.
- Single Sign-On (SSO) and encryption at rest.
- Retention, classification and deletion policies for customer data.
See: Security
Customers
Customers named on solidroad.com. Linked names have a published customer story.
See: All customer stories
Machine-readable summaries
See: llms.txt (index of every page), llms-full.txt (expanded page text), sitemap.xml