Today, we're announcing a $25 million Series A led by Hedosophia, with continued participation from First Round Capital and Y Combinator.
We started Solidroad to help customer-facing teams build the skills they need to give customers a better experience. This funding lets us expand our teams in San Francisco and Dublin and bring our work to more enterprises.
Help agents prepare for the work
Solidroad is an AI training platform for customer experience teams. Learners practice realistic customer conversations and receive feedback after each attempt. Trainers define the situations, Scorecards, and passing requirements. Managers use the results to see who is ready and who needs more practice.
The work starts with the situations a team encounters: explaining a policy, troubleshooting a problem, or responding to an upset customer. Practice gives agents room to make decisions, review the feedback, and try again before handling the situation with a customer.
What customers have achieved
Crypto.com reduced average handling time by 18% and improved CSAT by 3%. Podium cut new hire ramp time in half. ActiveCampaign recovered the equivalent of a full year of coaching hours.
Those results reflect the work our customers put into developing their teams. Their feedback helps us understand where training needs to improve and what to build next.
What's next for Solidroad
This funding supports our expansion across San Francisco and Dublin and further product development. We want more teams to be able to provide relevant practice, clear feedback, and a consistent way to assess readiness.
Thank you to our team, customers, and investors for helping us get here. To the customers who trusted us early and pushed us to build better, your experience continues to shape the product.
If you want to explore training for your own team, we'd love to show you Solidroad. We're also growing our team. Visit our careers page for open roles.
Mark & Patrick
