David Thompson

Regular customer, first time caller

Easy

David Thompson

Regular customer, first time caller

Medium

David Thompson

Regular customer, first time caller

Difficult

Simulations complete

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Auto QA analysis

David Thompson

Regular customer, first time caller

Easy

David Thompson

Regular customer, first time caller

Medium

David Thompson

Regular customer, first time caller

Difficult

Simulations complete

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Auto QA analysis

David Thompson

Regular customer, first time caller

Easy

David Thompson

Regular customer, first time caller

Medium

David Thompson

Regular customer, first time caller

Difficult

Simulations complete

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Auto QA analysis

Announcing our $6.5M seed round

Constantly improve your
customer experience

Constantly improve your customer experience

Increase CSAT without extra cost using the AI QA & training platform that reviews 100% of customer conversations. Create tailored training for human reps and refine AI agents.

Trusted by CX leaders

Why CX leaders

choose Solidroad

Every conversation, scored

Full visibility across channels with 100% of interactions automatically reviewed and scored.

Training that adapts to your team

Tailored simulations and real-time feedback based on actual customer conversations.

Better reps and smarter bots

QA and training work together to improve every conversation—whether human or AI.

How it works

Every conversation becomes a training opportunity.

Simulate

Drop reps into realistic roleplays powered by your actual customer interactions — built from real conversations, on every channel.

Evaluate

With your custom scorecards, Solidroad shows you what happened, why it mattered, and how to fix it. Across every conversation.

Improve

Reps get targeted coaching tied to specific moments in real conversations. Managers see patterns across the team. Your AI learns where it needs refinement. Everyone gets better with every interaction.

How it works

Every conversation becomes a training opportunity.

Simulate

Drop reps into realistic roleplays powered by your actual customer interactions — built from real conversations, on every channel.

Evaluate

With your custom scorecards, Solidroad shows you what happened, why it mattered, and how to fix it. Across every conversation.

Improve

How it works

Every conversation becomes a training opportunity.

Simulate

Drop reps into realistic roleplays powered by your actual customer interactions — built from real conversations, on every channel.

Evaluate

With your custom scorecards, Solidroad shows you what happened, why it mattered, and how to fix it. Across every conversation.

Improve

Support, sales, and success teams use Solidroad to raise the bar on every customer interaction — with faster onboarding, sharper training, and better performance across the board

Support, sales, and customer success teams use Solidroad to improve every interaction, ramp faster, and build stronger customer relationships. With AI-powered training and feedback.

Support, sales, and success teams use Solidroad to raise the bar on every customer interaction — with faster onboarding, sharper training, and better performance across the board

Loved by our customers

Teams love Solidroad not just for the results, but for how it’s reshaped the way they train, coach, and grow.

"This has transformed how we train our support team—more efficient, effective, and scalable."

Alex Dimitrov

Head of Training

18%

Reduction in Average Handling Time

3%

Increase in CSAT scores

1000+

Active Users

Loved by our customers

Teams love Solidroad not just for the results, but for how it’s reshaped the way they train, coach, and grow.

"This has transformed how we train our support team—more efficient, effective, and scalable."

Alex Dimitrov

Head of Training

Loved by our customers

Teams love Solidroad not just for the results, but for how it’s reshaped the way they train, coach, and grow.

"This has transformed how we train our support team—more efficient, effective, and scalable."

Alex Dimitrov

Head of Training

18%

Reduction in Average Handling Time

3%

Increase in CSAT scores

1000+

Active Users

Built by CX experts

Our team brings deep experience from category-leading CX companies.

Enterprise-grade security

We are SOC 2 and ISO27001 certified and follow rigorous security protocols.

Dedicated partnership and support

Our team works closely with yours to ensure adoption, impact, and long-term success.

Consistent Quality Assurance
Targeted Skills Development
Higher CSAT scores
Automated Review Workflows
Fewer Escalations Over Time
Clearer Coaching Priorities
Real-Time Performance Visibility

Quicker Ramp Times
Scalable Training Simulations
Individualized Agent Feedback
QA Insights for AI Agent Tuning
Less Time Spent on Call Reviews
Fewer Knowledge Gaps
Improve QA Without Hiring More