AI-Powered Customer Service Training
Empower your team with AI-powered customer service training customised for everyone. Improve skills, efficiency, and satisfaction.
Practice makes perfect - but real practice is hard to achieve.
We've studied customer support training for over 10 years - and we've learned what works and what does not. Solidroad is built on three main insights into the current customer support solutions market:
1.
It's hard to get better at support without talking to real customers.
2.
Letting new reps practice with real prospects risks your KPIs
3
We have the solution 💡
Solidroad is a conversation simulator - we enable reps to practice realistic customer conversations in a risk-free environment. Using Solidroad is as simple as 1,2…3
1.
2.
3
Receive real-time, personalized performance feedback and coaching points. All simulations are scored by our AI against custom scorecards.
This isn't just another training tool for employees, it's like hiring an expert training teammate.
Revolutionize your training program with Solidroad's Customer Service Trainer. Enhance skills, reduce ramp times, and increase training effectiveness. This is the next generation of customer service training software.
50%
Faster Speed to Proficiency
30%
Higher CSAT Score
10%
Reduction in Employee Turnover
12 hours
Of manager time saved per week
FAQs
Find answers to common questions about our simulation training platform and its benefits for customer-facing teams.
What is Solidroad?
Solidroad is a conversational training platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.
How does it work?
Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.
What does the implementation look like?
Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go!
Can you help me build out simulations?
Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.
What happens after my free trial?
We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.
How do I add my team?
You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.
Book a demo
Fill out this form to book a demo or just get in contact with us.