Industries
Contact Centers
We are working with outsourced contact centers of all sizes in onshore, nearshore, and offshore locations to improve speed to proficiency, go live CSAT, and reduce employee attrition.
Outstanding Solution for Recruitment and Training. Solidroad has significantly enhanced and refined our recruitment processes and training content, while providing engaging and effective assessments. We are thoroughly impressed not only with the powerful features of the tool but also with the exceptional Solidroad team. Their dedication to partnership and their flexible, client-first approach have made them an invaluable extension of our efforts. Solidroad truly stands out for their commitment to excellence and their ability to adapt to our unique needs, ensuring we achieve our goals seamlessly.
Outstanding Solution for Recruitment and Training. Solidroad has significantly enhanced and refined our recruitment processes and training content, while providing engaging and effective assessments. We are thoroughly impressed not only with the powerful features of the tool but also with the exceptional Solidroad team. Their dedication to partnership and their flexible, client-first approach have made them an invaluable extension of our efforts. Solidroad truly stands out for their commitment to excellence and their ability to adapt to our unique needs, ensuring we achieve our goals seamlessly.
Outstanding Solution for Recruitment and Training. Solidroad has significantly enhanced and refined our recruitment processes and training content, while providing engaging and effective assessments. We are thoroughly impressed not only with the powerful features of the tool but also with the exceptional Solidroad team. Their dedication to partnership and their flexible, client-first approach have made them an invaluable extension of our efforts. Solidroad truly stands out for their commitment to excellence and their ability to adapt to our unique needs, ensuring we achieve our goals seamlessly.
Kellyn Baker
Quantanite
Speed to Proficiency
In today's fast-paced contact centre environment, speed to proficiency is not just an advantage; it's a necessity. BPOs that can get their agents into a live environment faster are the ones that will win out. Reduce ramp times and readiness time for sales reps and support agents. Ensure they spend less time in onboarding and nesting by practising realistic conversations from day 1 in our AI simulator.
Speed to Proficiency
In today's fast-paced contact centre environment, speed to proficiency is not just an advantage; it's a necessity. BPOs that can get their agents into a live environment faster are the ones that will win out. Reduce ramp times and readiness time for sales reps and support agents. Ensure they spend less time in onboarding and nesting by practising realistic conversations from day 1 in our AI simulator.
Speed to Proficiency
In today's fast-paced contact centre environment, speed to proficiency is not just an advantage; it's a necessity. BPOs that can get their agents into a live environment faster are the ones that will win out. Reduce ramp times and readiness time for sales reps and support agents. Ensure they spend less time in onboarding and nesting by practising realistic conversations from day 1 in our AI simulator.
Improved CSAT
By simulating complex customer interactions, agents can practice and perfect their responses, ensuring they are well-prepared for any situation and hitting CSAT goals. This advanced preparation leads to more confident and competent agents, resulting in quicker, more accurate, and empathetic responses to customer inquiries.
Improved CSAT
By simulating complex customer interactions, agents can practice and perfect their responses, ensuring they are well-prepared for any situation and hitting CSAT goals. This advanced preparation leads to more confident and competent agents, resulting in quicker, more accurate, and empathetic responses to customer inquiries.
Improved CSAT
By simulating complex customer interactions, agents can practice and perfect their responses, ensuring they are well-prepared for any situation and hitting CSAT goals. This advanced preparation leads to more confident and competent agents, resulting in quicker, more accurate, and empathetic responses to customer inquiries.
Reduce Employee Atrition
Employee attrition can be as high as 75% in contact centres. Greatly reduce your managed attrition by assessing candidates properly during the interview process and keeping employee engagement high with more enjoyable and interactive on-the-job training.
Reduce Employee Atrition
Employee attrition can be as high as 75% in contact centres. Greatly reduce your managed attrition by assessing candidates properly during the interview process and keeping employee engagement high with more enjoyable and interactive on-the-job training.
Reduce Employee Atrition
Employee attrition can be as high as 75% in contact centres. Greatly reduce your managed attrition by assessing candidates properly during the interview process and keeping employee engagement high with more enjoyable and interactive on-the-job training.
Book a demo
Fill out this form to book a demo or just get in contact with us.
Empower your reps with confidence
Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!
Empower your reps with confidence
Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!
Empower your reps with confidence
Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!
Industries
© 2024 Solidroad Inc. All Rights Reserved
Industries
© 2024 Solidroad Inc. All Rights Reserved
Industries
© 2024 Solidroad Inc. All Rights Reserved