Call Center Training - Call Simulation Software Driven by AI
Help your team perform at their best by honing their skills in an advanced AI powered role-play simulator. Meet the next evolution of contact center training software.
The standards for call centers has never been higher and the problems you face are expanding
Volume
More people need more training and the standards keep raising.
Consistency
Not all people are equal and not all training they receive is too.
Opportunity
Insights
Getting real insights before going to production is hard.
And we're here to help
Solidroad is a conversation simulator - we enable reps to practice realistic customer conversations in a risk-free environment before going into production. Build a contact center training program for an AI first world.
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Receive real-time, personalized performance feedback and coaching points. All simulations are scored by our AI against custom scorecards.
Hire, onboard and train your reps at scale
Make your learning and development a competitive advantage and delight your clients by being the fastest contact center out there.
This isn't just another training tool, it's like hiring an expert training teammate.
Revolutionize your training with Solidroad's AI simulator. Enhance skills, reduce ramp times, and increase training effectiveness. This is the next generation of sales training software.
50%
Faster Speed to Proficiency
30%
Higher CSAT Score
10%
Reduction in Employee Turnover
12 hours
Of manager time saved per week
FAQs
Find answers to common questions about our simulation training platform and its benefits for customer-facing teams.
What is Solidroad?
Solidroad is a conversational training platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.
How does it work?
Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.
What does the implementation look like?
Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go!
Can you help me build out simulations?
Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.
What happens after my free trial?
We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.
How do I add my team?
You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.
Book a demo
Fill out this form to book a demo or just get in contact with us.