Blog

Blog

Blog

Latest posts

Latest posts

A roman statue with a sales headset on
A roman statue with a sales headset on
A roman statue with a sales headset on

AI roleplaying for customer support teams is here, and here's how it helps

AI roleplaying for customer support teams is here, and here's how it helps

AI roleplaying for customer support teams is here, and here's how it helps

Mark Hughes

Mark Hughes

Oct 8, 2024

A robot wearing a roman wreath, looking pensively into the distance
A robot wearing a roman wreath, looking pensively into the distance
A robot wearing a roman wreath, looking pensively into the distance

Talking to bots: Are we ready for AI in customer service?

Talking to bots: Are we ready for AI in customer service?

Talking to bots: Are we ready for AI in customer service?

Jack Hussey

Jack Hussey

Sep 24, 2024

A broken computer monitor made from concrete
A broken computer monitor made from concrete
A broken computer monitor made from concrete

Why customer support feels broken (and how to fix it)

Why customer support feels broken (and how to fix it)

Why customer support feels broken (and how to fix it)

Jack Hussey

Jack Hussey

Sep 23, 2024

An ancient roman statue of a man looking disappointed
An ancient roman statue of a man looking disappointed
An ancient roman statue of a man looking disappointed

Mistakes are OK in customer support — and here’s why

Mistakes are OK in customer support — and here’s why

Mistakes are OK in customer support — and here’s why

Jack Hussey

Jack Hussey

Oct 1, 2024

A speech bubble made out of concrete, with an expletive engrained in
A speech bubble made out of concrete, with an expletive engrained in
A speech bubble made out of concrete, with an expletive engrained in

Tough customers: A support team’s quick guide

Tough customers: A support team’s quick guide

Tough customers: A support team’s quick guide

Jack Hussey

Jack Hussey

Sep 27, 2024

A stack of gold coins next to a stack of concrete coins, twice the size
A stack of gold coins next to a stack of concrete coins, twice the size
A stack of gold coins next to a stack of concrete coins, twice the size

Slash your training costs by 50% with AI coaching: A practical guide

Slash your training costs by 50% with AI coaching: A practical guide

Slash your training costs by 50% with AI coaching: A practical guide

Jack Hussey

Jack Hussey

Sep 25, 2024

a tapestry image of a person sitting at a laptop
a tapestry image of a person sitting at a laptop
a tapestry image of a person sitting at a laptop

The Solidroad guide to reducing new hire training time with AI

The Solidroad guide to reducing new hire training time with AI

The Solidroad guide to reducing new hire training time with AI

Jack Hussey

Jack Hussey

Sep 13, 2024

Solidroad

© 2025 Solidroad Inc. All Rights Reserved