Mountains landscape

Quality you define. Applied everywhere it matters.

Every team has its own standard. Solidroad is the system that applies yours at scale — in every conversation, with every agent, across every channel.

Book a Demo

Solidroad dashboard screenshot
Mountains
  • Ryanair logo
  • Crypto.com logo
  • ActiveCampaign logo
  • Intercom logo
  • Ooni logo
  • OURA logo
  • Ryanair logo
  • Crypto.com logo
  • ActiveCampaign logo
  • Intercom logo
  • Ooni logo
  • OURA logo

Why QA teams
choose Solidroad

Full visibility

Ingest workflows from any source and measure how clearly each one is understood.

20x

Faster QA reviews

Full visibility

Ingest workflows from any source and measure how clearly each one is understood.

20x

Faster QA reviews

Full visibility

Ingest workflows from any source and measure how clearly each one is understood.

20x

Faster QA reviews

Effortless accuracy

Detect duplicates and contradictions across documentation and apply the correct workflow every time.

100%

Interaction coverage

Effortless accuracy

Detect duplicates and contradictions across documentation and apply the correct workflow every time.

100%

Interaction coverage

Effortless accuracy

Detect duplicates and contradictions across documentation and apply the correct workflow every time.

100%

Interaction coverage

Improve interactions

Automatically refine and update workflows as policies change, without slowing teams down.

5M

Interactions processed

Improve interactions

Automatically refine and update workflows as policies change, without slowing teams down.

5M

Interactions processed

Improve interactions

Automatically refine and update workflows as policies change, without slowing teams down.

5M

Interactions processed

Automatically scored
and improve every channel

Blurry mountain photo

Personalized point system

Scorecard

Poor

*Adjustment in progress*

Average

5-7

Good

7-10

Save new changes

1

/

3

Define your criteria

Set up custom scorecards aligned to your workflows

Book a Demo

Blurry mountain photo

Personalized point system

Scorecard

Poor

*Adjustment in progress*

Average

5-7

Good

7-10

Save new changes

1

/

3

Define your criteria

Set up custom scorecards aligned to your workflows

Book a Demo

Blurry mountain photo

Personalized point system

Scorecard

Poor

*Adjustment in progress*

Average

5-7

Good

7-10

Save new changes

1

/

3

Define your criteria

Set up custom scorecards aligned to your workflows

Book a Demo

Improve conversation
quality with Solidroad

Automate GA across every interaction for consistent, high-quality customer experiences.

Build flexible scorecards

Build flexible scorecards

Capture what quality means to you

Capture what quality means to you

Auto-tag behaviors

Auto-tag behaviors

Detect highlights, key actions and moments instantly

Detect highlights, key actions and moments instantly

Identify high-risk interactions

Identify high-risk interactions

Surface coaching opportunities fast

Surface coaching opportunities fast

Sync with support tools

Sync with support tools

Plug into Intercom, Zendesk, and more

Plug into Intercom, Zendesk, and more

1

/

4

We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers.”

“

Alex Dimitrov

Head of Learning and Development

18%

Reduction in average handling time

3%

Increase in CSAT scores

Case study

1

/

4

We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers.”

“

Alex Dimitrov

Head of Learning and Development

18%

Reduction in average handling time

3%

Increase in CSAT scores

Case study

1

/

4

We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers.”

“

Alex Dimitrov

Head of Learning and Development

18%

Reduction in average handling time

3%

Increase in CSAT scores

Case study

FAQs

How does your scoring work?

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Can I customize the scorecards?

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How fast can I go live?

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What channels are supported?

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