AI-Powered Customer Service Training

Empower your team with AI-powered customer service training customised for everyone. Improve skills, efficiency, and satisfaction.

Book a demo

try for free

Practice makes perfect - but real practice is hard to achieve.

We've studied customer support training for over 10 years - and we've learned what works and what does not. Solidroad is built on three main insights into the current customer support solutions market:

1.

It's hard to get better at support without talking to real customers.

2.

Letting new reps practice with real prospects risks your KPIs

3

Customer service trainer role-plays are expensive and time consuming

We have the solution 💡

Solidroad is a conversation simulator - we enable reps to practice realistic customer conversations in a risk-free environment. Using Solidroad is as simple as 1,2…3

1.

Create a custom role play scenario with AI

Create a Custom Scenario

All scenarios are specific to your business and use case. You can choose from our templates, use our builder, or ingest materials for our AI to get to work.

All scenarios are specific to your business. You can choose from our templates, use our builder, or ingest materials for our AI to get to work.

2.

Practice a role play scenario

Practice an AI Simulation

Practice sales and support conversations with our AI personas role-playing as a customer. This can be done multi-channel across voice, email & chat.

Practice sales and support conversations with our AI customer personas. These can be completed by voice, email , or chat.

3

Get Instant Performance Feedback

Receive real-time, personalized performance feedback and coaching points. All simulations are scored by our AI against custom scorecards.

This isn't just another training tool for employees, it's like hiring an expert training teammate.

Revolutionize your training program with Solidroad's Customer Service Trainer. Enhance skills, reduce ramp times, and increase training effectiveness. This is the next generation of customer service training software.

Book a demo

50%

Faster Speed to Proficiency

30%

Higher CSAT Score

10%

Reduction in Employee Turnover

12 hours

Of manager time saved per week

"Solidroad has been a game changer for us. We've reduced the ramp time for one of our onboarding modules by over 2 weeks. It's the most impactful tool we use."

Joselyn Membreno

PartnerHero

"Solidroad has been a game changer for us. We've reduced the ramp time for one of our onboarding modules by over 2 weeks. It's the most impactful tool we use."

Joselyn Membreno

PartnerHero

"Solidroad has been a game changer for us. We've reduced the ramp time for one of our onboarding modules by over 2 weeks. It's the most impactful tool we use."

Joselyn Membreno

PartnerHero

“We chose Solidroad because it has the potential to be a real game-changer for us. I love how it handles role plays; providing fast, unbiased feedback across all teams. This tool is actively bridging a major gap for us, and I’m genuinely impressed with its unique approach and capabilities.”

Shane Stanbridge

ActiveCampaign

“We chose Solidroad because it has the potential to be a real game-changer for us. I love how it handles role plays; providing fast, unbiased feedback across all teams. This tool is actively bridging a major gap for us, and I’m genuinely impressed with its unique approach and capabilities.”

Shane Stanbridge

ActiveCampaign

“We chose Solidroad because it has the potential to be a real game-changer for us. I love how it handles role plays; providing fast, unbiased feedback across all teams. This tool is actively bridging a major gap for us, and I’m genuinely impressed with its unique approach and capabilities.”

Shane Stanbridge

ActiveCampaign

FAQs

Find answers to common questions about our simulation training platform and its benefits for customer-facing teams.

What is Solidroad?

Solidroad is a conversational training platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is a conversational training platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is a conversational training platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

What does the implementation look like?

Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go!

What does the implementation look like?

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

Book a demo

Fill out this form to book a demo or just get in contact with us.

Empower your reps with confidence

Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!

Book a demo

Solidroad

Solutions

AI Sales Training

AI Customer Service Training

AI Call Center Training

Industries

Contact Centers

Enterprise

SMB

Company

Blog

Help Center

Security Center

Solidroad

Solutions

AI Sales Training

AI Customer Service Training

AI Call Center Training

Industries

Contact Centers

Enterprise

SMB

Company

Blog

Help Center

Security Center

Solidroad

Solutions

AI Sales Training

AI Customer Service Training

AI Call Center Training

Industries

Contact Centers

Enterprise

SMB

Company

Blog

Help Center

Security Center