Smarter Training for Real-World Customer Interactions

Solidroad’s AI Roleplay transforms training for customer-facing teams with realistic scenarios, AI-driven insights, and instant feedback—helping teams build confidence, improve skills, and scale seamlessly.

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What is an AI Roleplay?

AI Roleplay is an intelligent, interactive training tool that simulates realistic conversations for customer-facing teams. Powered by AI, it provides tailored scenarios to prepare your team for any challenge—from handling objections to navigating tough customer concerns.

Unlike traditional roleplay methods, Solidroad ensures consistent, scalable, and effective practice sessions—accessible anytime, anywhere.

Why Roleplay Is Critical to Effective Training

Roleplay is a cornerstone of customer-facing training programs, but traditional methods often fall short:

  • Time-Consuming: Live roleplay sessions can take away from productive hours.

  • Inconsistent Feedback: Subjective evaluations leave team members unsure of how to improve.

  • Difficult to Scale: Growing or remote teams face challenges maintaining uniform, high-quality training.

Solidroad’s AI Roleplay solves these problems with dynamic, lifelike simulations and real-time feedback that fit seamlessly into any training program.

How Solidroad’s AI Roleplay Transforms Training

Solidroad takes team training to a whole new level by providing intelligent, adaptable simulations that cater to both sales and support teams.

Realistic, Dynamic Scenarios

Simulate real interactions—whether it’s a sales call or a support escalation.

Realistic, Dynamic Scenarios

Simulate real interactions—whether it’s a sales call or a support escalation.

Realistic, Dynamic Scenarios

Simulate real interactions—whether it’s a sales call or a support escalation.

Instant Feedback

Actionable insights are provided immediately after each session.

Instant Feedback

Actionable insights are provided immediately after each session.

Instant Feedback

Actionable insights are provided immediately after each session.

Scalable Across Teams

Train reps consistently, no matter their role, location, or experience level.

Scalable Across Teams

Train reps consistently, no matter their role, location, or experience level.

Scalable Across Teams

Train reps consistently, no matter their role, location, or experience level.

Customizable Roleplays

Create scenarios tailored to your products, processes, and unique challenges.

Customizable Roleplays

Create scenarios tailored to your products, processes, and unique challenges.

Customizable Roleplays

Create scenarios tailored to your products, processes, and unique challenges.

Key Training Features of Solidroad’s AI Roleplay Platform

Lifelike AI Conversations

Realistic, dynamic simulations of sales calls, customer escalations, and more.

Performance Analytics

Measure progress, identify skills gaps, and optimize training strategies.

Flexible, On-Demand Practice

Teams can train anytime, anywhere—no scheduling required.

Why Training with AI Roleplay Benefits Customer-Facing Teams

Why Training with AI Roleplay Benefits Customer-Facing Teams

  • Build Confidence: Give team members a safe space to practice and perfect their skills.

  • Accelerate Learning: Realistic, repeated practice speeds up the development of critical communication skills.

  • Deliver Consistent Training: Maintain uniform standards and quality across distributed teams.

  • Enhance Customer Outcomes: Well-trained teams deliver higher satisfaction and loyalty through excellent interactions.

  • Reduce Training Costs: Replace time-consuming, expensive live sessions with efficient AI-driven training.

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50%

Faster Speed to Proficiency

Faster Speed to Proficiency

30%

Higher CSAT Score

Higher CSAT Score

10%

Reduction in Employee Turnover

Reduction in Employee Turnover

12 hours

Of manager time saved per week

Of manager time saved per week

“Solidroad has been at the forefront of our experiential learning. The team has been a pleasure to work with, and has helped us with a successful launch across the sales org. We now use Solidroad for increased regular practice and training and more transparency and insights.”


John Tabar

Executive Director of Training

We want our new reps to ramp fast, and we want our existing reps to continually improve.

Solidroad allows us to do both, and in a safe environment without burning any real leads during that process.

Mark Quinn

Head of Sales Enablement

Ready to Revolutionize Training for Your Customer-Facing Teams?

Solidroad’s AI Roleplay helps your sales and support teams master critical skills through personalized, AI-driven practice. Empower your team to train smarter, communicate better, and deliver exceptional customer experiences.

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FAQs

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

What does the implementation look like?

Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go! We are now building native integrations to connect to your sales stack to automatically score your live calls.

What does the implementation look like?

Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go! We are now building native integrations to connect to your sales stack to automatically score your live calls.

What does the implementation look like?

Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go! We are now building native integrations to connect to your sales stack to automatically score your live calls.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

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