AI-Driven Customer Support Coaching Platform

Great customer experiences don’t just happen—they’re built through consistent, high-quality training. Solidroad’s AI-powered platform equips your customer support team with the tools they need to communicate clearly, empathize deeply, and resolve issues faster than ever.

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Why Customer Support Coaching Matters

Your customer support team is the face of your company. Every interaction shapes how your brand is perceived. That’s why ongoing coaching is essential—not just to keep your agents sharp, but to delight your customers every step of the way.

Boost Confidence: Personalized coaching helps your agents handle tough scenarios with ease.
Deliver Stellar Service: High-quality coaching translates to happier, more loyal customers.
Retain Your Best Talent: Support your team’s growth and show you’re invested in their success.

How Solidroad’s AI Coach Transforms Customer Support Training

Traditional methods of training aren’t enough to meet today’s expectations. Solidroad’s AI-driven approach ensures every agent gets exactly what they need, when they need it:

Real-time insights and automated feedback

Get instant feedback and insights for your support reps, allowing them to improve with every interaction.

Real-time insights and automated feedback

Get instant feedback and insights for your support reps, allowing them to improve with every interaction.

Real-time insights and automated feedback

Get instant feedback and insights for your support reps, allowing them to improve with every interaction.

Personalised coaching for each support rep

Solidroad customizes feedback to each rep’s style and strengths, making coaching as unique as your team.

Personalised coaching for each support rep

Solidroad customizes feedback to each rep’s style and strengths, making coaching as unique as your team.

Personalised coaching for each support rep

Solidroad customizes feedback to each rep’s style and strengths, making coaching as unique as your team.

Scalability for growing teams

Grow without limits—our platform scales as you do, supporting everything from one-on-ones to team-wide coaching.

Scalability for growing teams

Grow without limits—our platform scales as you do, supporting everything from one-on-ones to team-wide coaching.

Scalability for growing teams

Grow without limits—our platform scales as you do, supporting everything from one-on-ones to team-wide coaching.

Key features of Solidroad

Automated Feedback & Real-Time Scoring

Receive immediate, data-backed evaluations on every call to ensure consistent improvement.

Personalized Coaching Paths

Every rep gets tailored advice, helping them build on strengths and close skill gaps.

Data-Driven Insights

Our AI analyzes every aspect of a rep’s performance, delivering insights that are accurate, relevant, and actionable.

Supercharge Your Support Coaching Strategy with Solidroad

Traditional customer support training has its limits. Solidroad’s AI-powered approach goes beyond the basics, enabling managers to focus on strategic goals while our platform handles the daily coaching. The result? Faster resolutions, happier customers, and consistently exceptional support experiences.

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50%

Faster Speed to Proficiency

30%

Higher CSAT Score

10%

Reduction in Employee Turnover

12 hours

Of manager time saved per week

The level of personalised support, guidance, and expertise we've received from Solidroad since the start has been unmatched.

We're already saving time and resources by being able to leverage this tool for both new hire and ongoing training.

The level of personalised support, guidance, and expertise we've received from Solidroad since the start has been unmatched.

We're already saving time and resources by being able to leverage this tool for both new hire and ongoing training.

Emily VanGilder

Manager, Global Customer Enablement

We have reduced our onboarding time in half using Solidroad.

What used to take 18 days of instructor led classroom based learning now takes only 9 days for new agents to be deemed proficient and added to live channels with real customers.

Joselyn Membrero

Senior Training Manager

Ready to Revolutionize Your Customer Support?

Empower your team to deliver exceptional customer experiences with Solidroad’s AI-powered coaching platform. Start transforming your support strategy today with real-time feedback, personalized training, and measurable results.

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FAQs

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

What does the implementation look like?

Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go! We are now building native integrations to connect to your sales stack to automatically score your live calls.

What does the implementation look like?

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

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