Streamline Quality Assurance with AI-Powered Automation

Solidroad’s AI-powered QA Automation streamlines quality assurance, automating scoring, spotting trends, and delivering real-time insights to ensure every interaction exceeds your standards.

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What Is QA Automation?

QA automation leverages technology to monitor, analyze, and evaluate customer interactions more efficiently than traditional manual methods. By automating quality checks, it helps customer support and contact center teams:

Increase Accuracy: Eliminate human error in performance evaluations.
Save Time: Streamline tedious QA processes with faster, automated scoring.
Maintain Consistency: Ensure every interaction meets your team’s quality standards.

Solidroad’s AI-driven approach takes QA automation to the next level, enabling your team to improve efficiency and customer satisfaction with ease.

How QA Automation Transforms Customer Service

In fast-paced customer service environments, every call, chat, or interaction matters. Solidroad’s QA Automation ensures your teams deliver consistent, top-quality experiences without manual bottlenecks:

Real-Time Monitoring

Automatically analyze interactions as they happen.

Real-Time Monitoring

Automatically analyze interactions as they happen.

Real-Time Monitoring

Automatically analyze interactions as they happen.

Proactive Issue Resolution

Identify recurring trends and challenges to resolve issues before they escalate.

Proactive Issue Resolution

Identify recurring trends and challenges to resolve issues before they escalate.

Proactive Issue Resolution

Identify recurring trends and challenges to resolve issues before they escalate.

Data-Driven Coaching

Provide agents with actionable feedback backed by AI-powered insights.

Data-Driven Coaching

Provide agents with actionable feedback backed by AI-powered insights.

Data-Driven Coaching

Provide agents with actionable feedback backed by AI-powered insights.

Key Features of Solidroad’s QA Automation Platform

AI-Driven Call Analysis

Automate quality assurance with intelligent analysis of calls, chats, and emails.

Automated Scoring and Feedback

Instantly score customer interactions and deliver actionable, real-time feedback to agents.

Seamless Integrations

Easily connect with your CRM, contact center, and support tools for smooth workflows.

AI and the Future of Quality Assurance

AI is revolutionizing quality assurance by making it smarter, faster, and more accurate. Solidroad’s advanced AI capabilities ensure you stay ahead of the curve, helping you:

Scale Efficiently: Automate QA processes to support growing teams without sacrificing quality.
Make Data-Driven Decisions: Gain meaningful insights to improve team performance and customer outcomes.
Adapt to Evolving Challenges: Stay agile with AI that adapts to new benchmarks, trends, and standards.

AI is revolutionizing quality assurance by making it smarter, faster, and more accurate. Solidroad’s advanced AI capabilities ensure you stay ahead of the curve, helping you:

Scale Efficiently: Automate QA processes to support growing teams without sacrificing quality.
Make Data-Driven Decisions: Gain meaningful insights to improve team performance and customer outcomes.
Adapt to Evolving Challenges: Stay agile with AI that adapts to new benchmarks, trends, and standards.

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50%

Faster Speed to Proficiency

30%

Higher CSAT Score

10%

Reduction in Employee Turnover

12 hours

Of manager time saved per week

“Solidroad has been at the forefront of our experiential learning. The team has been a pleasure to work with, and has helped us with a successful launch across the sales org. We now use Solidroad for increased regular practice and training and more transparency and insights.”

John Tabar

Executive Director of Training

We want our new reps to ramp fast, and we want our existing reps to continually improve.

Solidroad allows us to do both, and in a safe environment without burning any real leads during that process.

Mark Quinn

Head of Sales Enablement

Ready to Automate Quality Assurance?

Solidroad’s QA Automation platform empowers your customer-facing teams to deliver consistent, high-quality experiences with minimal effort. Automate your quality assurance, drive better results, and free up your team to focus on what matters most—your customers.

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FAQs

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

What is Solidroad?

Solidroad is an AI-driven sales coaching platform for customer-facing teams. Our software allows you to practice conversations with an AI and get instant, personalized performance feedback.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

How does it work?

Admins can create company-specific scenarios and assign them to their teams. Users can complete simulated conversations on-demand and asynchronously in their own time.

What does the implementation look like?

Set-up is very straightforward, there is no need for any IT integrations, Solidroad is an easy-to-use SaaS application. All you need is a Chrome or Edge browser and a headset/earphones and away you go! We are now building native integrations to connect to your sales stack to automatically score your live calls.

What does the implementation look like?

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

Can you help me build out simulations?

Yes, we have a team on hand that can support you in building and fine-tuning your scenarios and scorecards. This can be done during your free trial or after you become a paying customer.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

What happens after my free trial?

We do not require a payment method on file for your free trial. After the trial is ended it is up to you if you want to start paying to continue to use Solidroad.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

How do I add my team?

You can add your team in your workplace settings at the top navigation bar. You simply select manage my organization and invite by email.

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