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Simulation
Reservation Change Request
Edit
Reservation Change Request
Drake S.
Handling time
FRT
ART
Transcript
Simulation
/
1m 58s
Ricardo Manso
Hello! I need to change the dates for my upcoming reservation. I won't be able to stay on the original dates.
0:01s
Drake S.
Hi! Please provide me with your reservation details, and let me know the new dates you'd like to book. I'll make changes.
0:04s
Ricardo Manso
Thank you. My reservation number is #58391. I’d like to change my stay from July 12–15 to July 19–22. Please let me know if those dates are available.
0:10s
Feedback
61
of 100
Sofia should focus on delivering empathy, asking clarifying que ensuring the customer feels s She should always summarize
Opening
85
of 100
The initial response was very professional and was a proper greeting if a little cold. Mentioning their name would soften this.
Communication skills
70
of 100
Sofia needs to emphasize having more control over her work and also executing the tasks she was given
Simulation
Reservation Change Request
Edit
Reservation Change Request
Drake S.
Handling time
FRT
ART
Transcript
Simulation
/
1m 58s
Ricardo Manso
Hello! I need to change the dates for my upcoming reservation. I won't be able to stay on the original dates.
0:01s
Drake S.
Hi! Please provide me with your reservation details, and let me know the new dates you'd like to book. I'll make changes.
0:04s
Ricardo Manso
Thank you. My reservation number is #58391. I’d like to change my stay from July 12–15 to July 19–22. Please let me know if those dates are available.
0:10s
Feedback
61
of 100
Sofia should focus on delivering empathy, asking clarifying que ensuring the customer feels s She should always summarize
Opening
85
of 100
The initial response was very professional and was a proper greeting if a little cold. Mentioning their name would soften this.
Communication skills
70
of 100
Sofia needs to emphasize having more control over her work and also executing the tasks she was given
Simulation
Reservation Change Request
Edit
Reservation Change Request
Drake S.
Handling time
FRT
ART
Transcript
Simulation
/
1m 58s
Ricardo Manso
Hello! I need to change the dates for my upcoming reservation. I won't be able to stay on the original dates.
0:01s
Drake S.
Hi! Please provide me with your reservation details, and let me know the new dates you'd like to book. I'll make changes.
0:04s
Ricardo Manso
Thank you. My reservation number is #58391. I’d like to change my stay from July 12–15 to July 19–22. Please let me know if those dates are available.
0:10s
Feedback
61
of 100
Sofia should focus on delivering empathy, asking clarifying que ensuring the customer feels s She should always summarize
Opening
85
of 100
The initial response was very professional and was a proper greeting if a little cold. Mentioning their name would soften this.
Communication skills
70
of 100
Sofia needs to emphasize having more control over her work and also executing the tasks she was given
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73
Product knowledge
88
Auto QA analysis
7/10
Empathy
6/10
Active listening
5/10
Clear communication
73
Product knowledge
88
Auto QA analysis
73
Product knowledge
88
Auto QA analysis
7/10
Empathy
6/10
Active listening
5/10
Clear communication
73
Product knowledge
88
Auto QA analysis
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Spelling and grammar
Examples
80%
“Would you like a replcement?”
“How cold I be at your service?”
“Is this satifacfory enough for you?”
Empathy
80%
Spelling and grammar
Examples
80%
“Would you like a replcement?”
“How cold I be at your service?”
“Is this satifacfory enough for you?”
Empathy
80%
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Average score
97/100
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Simulations completed
56
5
4
3
2
1
0
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120 hours
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0%
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Learners
Name
Roman Smith
Lily Camila
Highest score
-
Opening
Last active
Dec 15, 2025 at 16:31
Dec 15, 2025 at 16:31
Status
Not started
1/2 submitted
Paul Wilson
7 days
14 days
30 days
Simulation
Drake S.
Handling time
FRT
ART
Acme
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Create
Training
Learners
Edit
Average score
97/100
100%
80%
60%
40%
20%
0%
Mon
Tue
Wed
Thu
Fri
Sat
Simulations completed
56
5
4
3
2
1
0
Mon
Tue
Wed
Thu
Fri
Sat
Training time
120 hours
100%
80%
60%
40%
20%
0%
Mon
Tue
Wed
Thu
Fri
Sat
Learners
Name
Roman Smith
Lily Camila
Highest score
-
Opening
Last active
Dec 15, 2025 at 16:31
Dec 15, 2025 at 16:31
Status
Not started
1/2 submitted
Paul Wilson
7 days
14 days
30 days
Simulation
Drake S.
Handling time
FRT
ART
Acme
Home
Inbox
Quality
Evaluations
Calibrations
Reports
Reviews
Alerts
Workflows
Training
Assignments
Reports
Learners
Hiring
Resources
Simulations
Scorecards
Personas
Backend tools
Processes
Beta
Help
Settings
Create
Training
Learners
Edit
Average score
97/100
100%
80%
60%
40%
20%
0%
Mon
Tue
Wed
Thu
Fri
Sat
Simulations completed
56
5
4
3
2
1
0
Mon
Tue
Wed
Thu
Fri
Sat
Training time
120 hours
100%
80%
60%
40%
20%
0%
Mon
Tue
Wed
Thu
Fri
Sat
Learners
Name
Roman Smith
Lily Camila
Highest score
-
Opening
Last active
Dec 15, 2025 at 16:31
Dec 15, 2025 at 16:31
Status
Not started
1/2 submitted
Paul Wilson
7 days
14 days
30 days
Simulation
Drake S.
Handling time
FRT
ART
