Train and QA your
human and AI agents

Make every customer interaction better, faster, and more consistent with the optimization platform for human and AI agents.

Close the loop from customer
insight to agent improvement

Close the loop from customer insight to agent improvement

Review 100% of interactions in seconds.

See the full picture of customer interactions across phone, live chat, video, and email support, at a glance.

Generate custom trainings for agents.

Coach reps with AI simulations that look, act, and sound like your real customers.

Watch customer satisfaction increase.

QA and training work together to improve every conversation, whether human or AI.

Loved by customers

CX teams redefine how they train, score, and improve support agent performance.

"This approach has transformed how we train our team — more efficient, more engaging, and ultimately better for our customers."

Marissa Taylor

Manager Product Support

50%

Faster ramp time

33%

Increase in resolution speed

Loved by customers

"This approach has transformed how we train our team — more efficient, more engaging, and ultimately better for our customers."

Marissa Taylor

Manager Product Support

50%

Faster ramp time

33%

Increase in resolution speed

Loved by customers

"This approach has transformed how we train our team — more efficient, more engaging, and ultimately better for our customers."

Marissa Taylor

Manager Product Support

CX teams use Solidroad to raise the quality bar on every customer interaction, unifying human and AI agents in one optimization layer that continuously improves performance across all conversations.

Support, sales, and customer success teams use Solidroad to improve every interaction, ramp faster, and build stronger customer relationships. With AI-powered training and feedback.

CX teams use Solidroad to raise the quality bar on every customer interaction, unifying human and AI agents in one optimization layer that continuously improves performance across all conversations.

Built by CX experts

Our team brings deep experience from category-leading CX companies. That expertise is translated into a platform built for speed, clarity, and operational excellence.