Sales Enablement
Built for Enablement from the ground up
The world's smartest enablement teams trust Solidroad to support their mission critical programs and foster a culture of excellence.
Speed to Proficiency
In today's fast-paced contact centre environment, speed to proficiency is not just an advantage; it's a necessity. BPOs that can get their agents into a live environment faster are the ones that will win out. Reduce ramp times and readiness time for sales reps and support agents. Ensure they spend less time in onboarding and nesting by practising realistic conversations from day 1 in our AI simulator.
Improved CSAT
By simulating complex customer interactions, agents can practice and perfect their responses, ensuring they are well-prepared for any situation and hitting CSAT goals. This advanced preparation leads to more confident and competent agents, resulting in quicker, more accurate, and empathetic responses to customer inquiries.
Reduce Employee Atrition
Employee attrition can be as high as 75% in contact centres. Greatly reduce your managed attrition by assessing candidates properly during the interview process and keeping employee engagement high with more enjoyable and interactive on-the-job training.
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