Use Cases

Industries

Industries

BPO

We are working with outsourced contact centers of all sizes in onshore, nearshore, and offshore locations to improve speed to proficiency, go live CSAT, and reduce employee attrition.

Solidroad has the potential to transform training in the BPO sector. It’s advanced AI simulations offer a faster, more efficient route to proficiency, cutting down the time and resources needed for traditional classroom training. This tool is a game-changer for hiring, onboarding & training contact center agents.

Solidroad has the potential to transform training in the BPO sector. It’s advanced AI simulations offer a faster, more efficient route to proficiency, cutting down the time and resources needed for traditional classroom training. This tool is a game-changer for hiring, onboarding & training contact center agents.

Solidroad has the potential to transform training in the BPO sector. It’s advanced AI simulations offer a faster, more efficient route to proficiency, cutting down the time and resources needed for traditional classroom training. This tool is a game-changer for hiring, onboarding & training contact center agents.

Brian Breslin

Telus International

Speed to Proficiency

In today's fast-paced contact centre environment, speed to proficiency is not just an advantage; it's a necessity. BPOs that can get their agents into a live environment faster are the ones that will win out. Reduce ramp times and readiness time for sales reps and support agents. Ensure they spend less time in onboarding and nesting by practising realistic conversations from day 1 in our AI simulator.

Speed to Proficiency

In today's fast-paced contact centre environment, speed to proficiency is not just an advantage; it's a necessity. BPOs that can get their agents into a live environment faster are the ones that will win out. Reduce ramp times and readiness time for sales reps and support agents. Ensure they spend less time in onboarding and nesting by practising realistic conversations from day 1 in our AI simulator.

Speed to Proficiency

In today's fast-paced contact centre environment, speed to proficiency is not just an advantage; it's a necessity. BPOs that can get their agents into a live environment faster are the ones that will win out. Reduce ramp times and readiness time for sales reps and support agents. Ensure they spend less time in onboarding and nesting by practising realistic conversations from day 1 in our AI simulator.

Improved CSAT

By simulating complex customer interactions, agents can practice and perfect their responses, ensuring they are well-prepared for any situation and hitting CSAT goals. This advanced preparation leads to more confident and competent agents, resulting in quicker, more accurate, and empathetic responses to customer inquiries.

Improved CSAT

By simulating complex customer interactions, agents can practice and perfect their responses, ensuring they are well-prepared for any situation and hitting CSAT goals. This advanced preparation leads to more confident and competent agents, resulting in quicker, more accurate, and empathetic responses to customer inquiries.

Improved CSAT

By simulating complex customer interactions, agents can practice and perfect their responses, ensuring they are well-prepared for any situation and hitting CSAT goals. This advanced preparation leads to more confident and competent agents, resulting in quicker, more accurate, and empathetic responses to customer inquiries.

Reduce Employee Atrition

Employee attrition can be as high as 75% in contact centres. Greatly reduce your managed attrition by assessing candidates properly during the interview process and keeping employee engagement high with more enjoyable and interactive on-the-job training.

Reduce Employee Atrition

Employee attrition can be as high as 75% in contact centres. Greatly reduce your managed attrition by assessing candidates properly during the interview process and keeping employee engagement high with more enjoyable and interactive on-the-job training.

Reduce Employee Atrition

Employee attrition can be as high as 75% in contact centres. Greatly reduce your managed attrition by assessing candidates properly during the interview process and keeping employee engagement high with more enjoyable and interactive on-the-job training.

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Empower your reps with confidence

Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!

Empower your reps with confidence

Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!

Empower your reps with confidence

Get in touch today to learn more about Solidroad, and how we can help you improve your rep's performance today!

© 2024 Solidroad Inc. All Rights Reserved

© 2024 Solidroad Inc. All Rights Reserved

© 2024 Solidroad Inc. All Rights Reserved